Terms & Conditions

Terms & Conditions

Dundee Rep & Scottish Dance Theatre Limited Terms and Conditions

 

Using Our Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dundee Rep and Scottish Dance Theatre Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Dundee Rep and Scottish Dance Theatre Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Dundee Rep Theatre, Tay Square, Dundee, DD1 1PB. Our company registration number is SCO21201 registered in Scotland. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information: 

name and contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

it may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy & Cookies Policy

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Tickets and Discounts

Where stated, we offer concessions to under 16s, over 60s, people with disabilities, unemployed and members of entertainment unions. All concessions are subject to availability and proof of entitlement must be shown when purchasing or collecting tickets. Concessions are subject to availability and proof of entitlement must be shown when purchasing or collecting tickets, otherwise the difference will be charged.  Concessionary rates may not be provided for all performances and are provided at the management’s discretion. Discounts cannot be retrospectively applied to tickets already purchased and any offers introduced are non retrospective.

Some discounts may not be listed online.  These include, but are not limited to group booking discounts, schools discounts, and special offers.  To take advantage of these discounts, please contact Box Office directly on 01382 223530 or [email protected] 

Exchanges are only possible, when given at least 48 hours advance notice, for another performance within the same run of the same show.  Please be aware ticket exchanges may be more expensive than originals.

Tickets are non-refundable and non-returnable except upon cancellation of the event.

Ticket returns are accepted at the management’s discretion.  Resale, and thus refund, of returned tickets is not guaranteed.

Companion Ticket Scheme

We offer a companion ticket to those who require support when they attend a performance. Registering for the Companion Ticket Scheme is optional and does not affect your right to a free companion ticket if you require one.

For full information about our Companion Ticket Scheme please contact Box Office on 01382 223530 or [email protected] 

Payment

Accepted methods of payment: Cash, Cheque, Dundee Rep Gift Vouchers, Theatre Tokens*, Credit/Debit Cards (MasterCard, Maestro, Solo, Visa, Visa Debit, Electron)

*The Theatre Tokens scheme is operated by Society of London Theatre whose registered office is at 32 Rose Street, Covent Garden, London, WC2E 9ET. Theatre Tokens Terms and Conditions available on request.

Reservations

Reservations will be held for a maximum of 4 days, after which time they will be released. Alternative reservation policies are normally available for group bookings.

Group Bookings

For group bookings, an 11th ticket is usually provided free for every 10 purchased. School bookings can be made directly though Box Office on 01382 223530 or [email protected]

Performance and Admission Restrictions

Admittance to the auditorium is always at the discretion of the theatre management.

Children under 24 months may be admitted to children's shows but parents must obtain a special ticket from the Box Office. For all other shows, we kindly request patrons contact the Box Office in advance to ascertain whether a performance is deemed to be suitable for young babies. If considered to be the case, a ticket will be issued with the understanding that parents sit near an aisle and be prepared to leave the auditorium if their baby becomes unsettled. Dundee Rep and Scottish Dance Theatre Limited is a family friendly venue and we are happy to assist parents wherever possible, but must also consider our other visitors’ enjoyment.

Latecomers will not be seated until a suitable break in the performance, which may not be until the interval.  Please note that certain shows are performed without an interval and therefore no late seating can be offered. No refunds will be offered to customers who are refused entry or ejected from the premises.

The use of audio or visual equipment is strictly prohibited.  This includes, but is not limited to, cameras, video cameras and mobile phones.  The recording of any performance in any way is strictly forbidden.  Failure to comply may result in ejection from the auditorium.

Dundee Rep and Scottish Dance Theatre Limited or visiting companies may carry out general filming or sound recording during some performances. Ticket holders consent to the recording of themselves as members of the audience, and will be notified before the performance begins.

The use of electronic cigarettes is not permitted anywhere within the building.

Online Sales

Online sales will be available up until one hour before the start of the performance.  To book tickets after this time, please call Box Office on 01382 223530.

Please note that a card transaction, while only taking minutes to confirm, may take up to three working days before the funds are deducted from your account.  Customers are advised to take this into consideration when booking.

If there are any problems with an online booking, the customer will be contacted on the details provided.

Lost Property

Dundee Rep and Scottish Dance Theatre Limited has the right to enforce its own policy on matters of lost and found property. Whilst a customer may wish to report the loss or finding of property to the local police, it is essential that Dundee Rep and Scottish Dance Theatre Limited follows its own procedures and that a record is maintained of all items of lost and found property.  All found items are kept in secure storage and remain the property of the Dundee Rep and Scottish Dance Theatre Limited until claimed, or for a period of five weeks, whichever is longer. Every possible attempt is made to identify the owner of the found property and make contact with that person in the interim. Dundee Rep and Scottish Dance Theatre Limited accept no responsibility for lost or stolen items of personal property.

COVID-19 Booking Information

Tickets for some of our in person performances are currently unreserved.  This is so that we can adapt our procedures and capacities in line with Scottish Government COVID-19 guidance.  We want to ensure you have a safe and enjoyable visit so before the performance, you will be allocated your seats and will be sent information about our COVID-19 Guidance For Audiences.  This information will also be published on our website.  As the situation is evolving and as Scottish Government Guidance is changing we may not be able to give full details of this until closer to the event.  We appreciate your patience and understanding.  In the meantime, if you have any questions regarding your booking please contact [email protected]

COVID-19 Refund Policy

We know how important it is to allow for flexibility at the moment which is why we are offering a ‘Book with Confidence’ pledge. If you are unable to attend an in person event for any reason related to COVID-19, we will refund the full cost of the ticket to the lead booker. Refunds must be requested at least 24 hours in advance of the performance.  We call upon each individual’s sense of civic responsibility to do their part. If you or anyone in your household has had any recent COVID-19 symptoms, however fleeting, please stay home for everyone’s safety.

Updated: Wednesday, 16 June 2021